Legal — Your Data, Your Rights
bb344 Privacy Policy
bb344 is committed to protecting your personal information. This Privacy Policy explains exactly what data we collect, why we collect it, how we use it and what rights you have over your own information.
📋Introduction
bb344 ("we", "us", "the Platform") operates the online casino and sports betting platform available at https://bb344.app. We understand that your privacy matters, and we take our responsibility as a data controller seriously. This Privacy Policy describes how bb344 collects, uses, stores, shares and protects personal data provided by users ("you", "Player", "User") when accessing or using the bb344 Platform, including its website, mobile interface, games, promotions and customer support services.
This Privacy Policy applies to all users of the bb344 Platform, including registered players, visitors and any other persons who interact with the bb344 website or services. By creating an account or continuing to use the bb344 Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. If you do not agree with any part of this Policy, you should not use the Platform.
📥Information We Collect
bb344 collects personal data in two ways: information you provide to us directly, and information collected automatically when you use the Platform. The categories of personal data we may collect include:
- Identity data: full legal name, date of birth, gender and a copy of a government-issued ID document submitted during KYC verification.
- Contact data: email address, mobile phone number and residential address (city, district and country).
- Financial data: deposit and withdrawal transaction records, payment method details (bKash mobile number, Nagad account reference, USDT wallet address), and account balance history.
- Technical data: IP address, device type, browser type and version, operating system, time zone, session duration and pages visited.
- Gameplay data: game history, bet amounts, win/loss records, bonus usage, session frequency and responsible gaming tool interactions.
We may also collect information from third-party identity verification services and fraud detection providers where we are required to conduct enhanced due diligence under applicable anti-money laundering obligations. All such data is handled with the same level of care and confidentiality as data you provide directly.
⚙️How We Use Your Information
bb344 uses your personal data only for specified, lawful purposes that are directly connected to providing you with a safe and enjoyable gaming experience. The primary purposes for which we process your data include:
- Account creation and management: to register your player account, verify your identity, maintain your account settings and manage your preferences.
- Payment processing: to process your deposits and withdrawals via bKash, Nagad, Rocket, USDT and other supported payment channels, and to maintain accurate financial records.
- Regulatory compliance: to comply with applicable anti-money laundering (AML), Know Your Customer (KYC) and responsible gaming obligations, including age verification and fraud prevention.
- Customer support: to respond to your enquiries, resolve disputes, manage complaints and provide technical assistance when you contact our support team.
- Platform improvement: to analyse usage patterns, test new features, monitor Platform performance and improve the overall user experience for all bb344 players.
- Marketing communications: to send you relevant promotional offers, bonus notifications and seasonal campaign updates — but only where you have opted in to receive such communications. You may unsubscribe at any time.
bb344 does not use your personal data for automated decision-making that produces significant legal effects without human review. Where automated processes are used for fraud detection or risk assessment, a qualified member of the bb344 compliance team reviews all material decisions before any action is taken against an account.
⚖️Legal Basis for Processing
bb344 processes your personal data on one or more of the following lawful bases, depending on the specific purpose of the processing activity in question:
- Contract performance: processing necessary to register your account, deliver our gaming services and manage your financial transactions on the Platform.
- Legal obligation: processing required to meet our AML, KYC, age verification and responsible gaming compliance duties.
- Legitimate interests: processing for fraud prevention, Platform security, customer support quality improvement and internal analytics — where these interests do not override your fundamental privacy rights.
- Consent: processing for direct marketing communications and optional personalisation features, where you have given explicit and freely withdrawable consent.
🤝Sharing Your Information
bb344 does not sell, rent or trade your personal data to third parties for commercial purposes. We may share your personal data with third parties only in the following limited circumstances:
- Service providers: payment processors (bKash, Nagad, USDT gateway operators), identity verification agencies, fraud prevention services and cloud infrastructure providers who process data on our behalf under strict data processing agreements.
- Regulatory bodies: law enforcement agencies, financial intelligence units or other competent authorities where disclosure is required by law or is necessary to prevent fraud or money laundering.
- Business transfers: in the event of a merger, acquisition or sale of all or part of the bb344 business, your personal data may be transferred to the acquiring entity, subject to equivalent privacy protections.
- With your consent: where you have explicitly agreed to a specific sharing arrangement, such as participating in a third-party tournament or referral programme integrated with bb344.
🍪Cookies and Tracking Technologies
bb344 uses cookies and similar tracking technologies to operate the Platform, remember your preferences, analyse usage and improve performance. Cookies are small text files stored on your device when you visit a website. The types of cookies used on bb344 include:
- Essential cookies: strictly necessary for the Platform to function correctly, including session management, authentication tokens and security cookies. These cannot be disabled.
- Analytics cookies: used to collect aggregated, anonymised data about how users interact with the Platform, helping us identify performance issues and content improvements.
- Preference cookies: used to remember your settings and choices — such as language preference, display settings and game category filters — so you do not need to re-enter them on each visit.
You can manage your cookie preferences through your browser settings. Please note that disabling essential cookies may prevent certain features of the bb344 Platform from functioning correctly. bb344 does not use cookies to serve third-party advertising or to track your activity on external websites.
🛡️Data Security
bb344 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, loss or destruction. Our security infrastructure includes 256-bit SSL encryption applied to all data transmitted between your device and the bb344 Platform, ensuring that your login credentials, payment details and account information are never exposed in transit.
Access to personal data within the bb344 organisation is strictly limited to authorised personnel who require it to perform their job functions, and all staff handling personal data are trained in data protection best practices. bb344 conducts regular internal security reviews and promptly addresses any identified vulnerabilities. In the event of a data breach that poses a risk to your rights and freedoms, bb344 will notify affected users as quickly as possible in accordance with applicable notification obligations.
🗓️Data Retention
bb344 retains your personal data for as long as your player account is active and for a reasonable period thereafter to fulfil the purposes outlined in this Privacy Policy. Specifically, financial transaction records and KYC documentation are retained for a minimum of five (5) years following account closure, in compliance with applicable anti-money laundering record-keeping obligations. Gameplay logs and session data are retained for up to two (2) years following the date of the relevant activity, after which they are securely deleted or anonymised.
Where you have provided consent as the legal basis for a particular processing activity (such as marketing emails), we will retain the relevant data only for as long as your consent remains valid and has not been withdrawn. You may request deletion of your personal data at any time by contacting bb344 Support, subject to our legal obligation to retain certain records as described above.
✋Your Privacy Rights
As a user of the bb344 Platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact bb344 Support using the email address provided at the bottom of this page. bb344 will respond to all data rights requests within a reasonable timeframe.
- Right of access: you may request a copy of all personal data bb344 holds about you, along with information about how and why it is being processed.
- Right to rectification: if any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated without undue delay.
- Right to erasure: you may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
- Right to restrict processing: in certain circumstances, you may request that bb344 temporarily stop processing your personal data while a dispute or correction request is being resolved.
- Right to withdraw consent: where processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing that took place before the withdrawal.
bb344 will not charge a fee for handling data rights requests in ordinary circumstances and will aim to respond within 30 days. Where a request is complex or involves a large volume of data, bb344 may require up to 60 days to respond, in which case we will notify you of the extension within the initial 30-day window.
🔞Children's Privacy — 21+ Only
The bb344 Platform is strictly intended for adults aged 21 and above. bb344 does not knowingly collect or process personal data from individuals under the age of 21. If you are a parent or guardian and you believe that a person under 21 in your care has created a bb344 account or provided personal data to bb344 without your knowledge, please contact bb344 Support immediately at [email protected]. Upon verification, bb344 will promptly close the account and delete all associated personal data.
🔗Third-Party Links
The bb344 Platform may, on occasion, reference or display content relating to third-party service providers such as game studios (Pragmatic Play, Evolution Gaming, Spribe) or payment processors. bb344 is not responsible for the privacy practices of any third-party websites or services. Any links to external resources are provided for informational purposes only. We strongly encourage you to review the privacy policy of any third-party service before providing them with your personal data.
📝Changes to This Privacy Policy
bb344 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations or Platform features. When material changes are made, bb344 will use reasonable efforts to notify registered users via their registered email address or by displaying a prominent notice on the Platform. The date of the most recent revision is always shown at the top of this page.
Your continued use of the bb344 Platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any changes to this Privacy Policy, you should stop using the Platform and may request account closure by contacting bb344 Support. The version of this Privacy Policy currently published on this page is always the binding version.
✉️Contact Us — Data Privacy
If you have any questions, concerns or requests relating to this Privacy Policy or the way bb344 handles your personal data, please contact our support team. We are available 24 hours a day, 7 days a week, and will respond to all data privacy enquiries as promptly as possible. For formal data rights requests (access, deletion, rectification), please clearly state the nature of your request and include the email address associated with your bb344 account so we can verify your identity before processing the request.
Email: [email protected]
✅Privacy at a Glance
A quick summary of how bb344 protects your personal data and upholds your privacy rights.